Some angry customers took on social media Wednesday to complain about serious problems with problems with their Bank of America and Zelle accounts. A few users reported that there was a lack of funds in their accounts. There was no reason from either company regarding the reason.
One person tweeted “So cool how @BankofAmerica magically disappeared a large Zelle transaction that HAD ALREADY POSTED and I had used to pay bills. Now I’m extremely in debt in my checking and I can’t get ahold of them. Unbelievable.”
At 3 p.m. ET, Bank of America announced that the issue was fixed.
Zelle the payment platform that is used by millions of people to transfer and receive money said to NPR that the issue had to do with Bank of America.
“Transactions on the Zelle Network outside of Bank of America are not impacted,” an official from the company said.
A Twitter account associated with Zelle support has responded to customers who were angry by saying that the issue appeared to be related to Bank of America.
In one tweet the account tweeted “The Zelle App & Network are up & running. We are aware of an issue that is impacting Bank Of America customers when sending & receiving payments. We recommend contacting Bank of America’s customer support team for additional updates.”
The website Downdetector discovered a major surge in reports of outages from Bank of America at around 10:30 a.m. ET. Similar to that, Downdetector reported a spike in Zelle customers reporting outages as early as 9 a.m. ET.
Democratic Senator. Elizabeth Warren tweeted her disdain for both companies after the reports of customers. Warren said Bank of America and Zelle “are apparently failing customers again, with money somehow disappearing from accounts. This should be fixed immediately and customers should be compensated. I’ve called out serious fraud issues on Zelle and this is their latest failure.”
Warren has been adamant about Zelle for a while as well as urged greater control over the platform. In a report released in the fall of last year, Warren stated that fraud on Zelle exceeded one billion dollars by 2021.